RepConnect Support
Need help with RepConnect? You’re in the right place. Here, you can find answers to common questions, learn how to use RepConnect effectively, and reach out for support when needed.
Frequently Asked Questions
1. How do I upload my PDF or Excel files?
Log in to RepConnect, navigate to your knowledge base, and click the “Upload File” button. Supported formats include PDF and Excel files. Once uploaded, the AI will automatically index the content for chat queries.
2. How does RepConnect provide answers?
RepConnect uses advanced AI (GPT) to understand your questions and retrieve context-aware responses from your uploaded files. This means the answers are tailored to your specific documents and data.
3. Can I manage user access?
Yes! The admin dashboard allows you to add or remove users, manage credentials, and control who can access specific parts of your knowledge base.
4. How do I update my knowledge base?
Simply upload new documents or remove outdated ones in the admin dashboard. RepConnect will automatically reindex the content so it’s ready for chat queries immediately.
5. What should I do if I encounter a technical issue?
If you experience errors, chat problems, or unexpected behavior, please contact our support team using the form below or via email. We’ll respond as quickly as possible.
Contact Support
If you need personalized help, reach out to our support team. We’re here to ensure you get the most out of RepConnect.
Or email us directly at support@repconnect.ai